Frequently Asked Questions
Find answers to common questions about Stocxer AI
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General
What is Stocxer AI?
Stocxer AI is a hybrid AI language model built to comprehend complex, large-scale market time-series data, powered by Watchman AI i6. It provides probability-based insights, technical analysis, and chart-based visualisation for global equities via the Stock Scanner — US stocks with 15-minute-delayed intraday data, other markets with end-of-day data, with more markets being added over time.
Is Stocxer AI a regulated financial adviser?
No. Stocxer AI and Cadreago are not registered as an investment adviser or financial regulator in any jurisdiction. The platform provides analytical tools for informational and educational purposes only. It does not constitute investment advice.
Who can use Stocxer AI?
Anyone who is at least 18 years old and interested in market analysis can use Stocxer AI. The platform is built for traders already familiar with options and F&O markets, using ICT structural concepts, Greeks, and AMD phase terminology throughout.
Platform Features
What is Watchman AI i6?
Watchman AI i6 is our proprietary analytical engine — 3× faster than the deprecated i4.6 model. i6 introduces chart-based visualisation with signal overlays, deeper multi-timeframe structural analysis, improved AMD phase detection, ML trade grading (A–F), and expanded usage capacity.
What is DataBasket v2.0?
DataBasket v2.0 is the real-time market data engine powering Stocxer AI. It aggregates live NSE & BSE index, equity, and options data from multiple regulated broker feeds, normalises and validates it, and stores it in cloud PostgreSQL for serving in ML-ready formats.
What markets does Stocxer AI cover?
Stocxer.ai's Stock Scanner covers global equities. US-listed stocks get 15-minute-delayed intraday data (15-min / 1-hour / 4-hour candles) alongside end-of-day data. Other markets — including Indian, European, and additional exchanges — are currently covered with end-of-day data only, with intraday coverage for more markets actively being added. Indian users who need real-time Indian market data should use stocxer.in, which operates in a separate jurisdiction built specifically for that.
Is Stocxer AI's data real-time?
The underlying data is real-time — we don't artificially delay it. What's delayed is which candle the analysis uses: for lower-timeframe (LTF) structure on US stocks, the engine uses the most recently closed 15-minute-delayed candle (15-min/1H/4H) rather than the live in-progress tick, and end-of-day data for the next trading day's analysis. This is a methodology choice, not a limitation — under ICT, higher-timeframe (Monthly/Weekly/Daily) key levels are what anchor the structural analysis, and a 15-minute-delayed LTF candle doesn't interrupt those HTF levels. Other markets on stocxer.ai currently use end-of-day data only for the same reason. stocxer.in similarly uses real-time data but only analyses up to the last completed 15-minute candle as its LTF input.
What features are included in the platform?
Features include the TradeWise Dashboard, Stock Screener, Intraday Analyser, live market data, chart-based visualisation, ICT top-down analysis, probability scores, and AI chat. Available features vary by subscription plan.
Subscription & Billing
What subscription plans are available?
We offer a Free Trial (100 credits on signup), Pay-As-You-Go credits, Starter, Growth, Pro, and Unlimited plans, priced in Euros. Each plan offers different scan limits and watchlist slots. See our pricing section for full details.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period. There are no cancellation fees.
Is there a refund policy?
Yes. EU consumers have a 14-day right of withdrawal on their first subscription, per EU consumer protection law. Annual subscribers can request prorated refunds within 30 days. Please see our full Refund Policy for details.
What payment methods are accepted?
International payments are processed via Stripe/Mollie, supporting major credit/debit cards and regional payment methods. UPI is not supported on stocxer.ai — Indian users should use stocxer.in instead.
Trading & Analysis
Is the analysis output guaranteed to be profitable?
No. Stocxer AI provides probability-based market analysis, not trading advice or guarantees. Trading involves substantial risk of loss. Past performance and probability scores are not indicative of future results.
Should I trade based solely on Stocxer AI analysis?
No. Stocxer AI is a decision-support tool, not a replacement for your own research and judgment. Always do your due diligence and consider consulting a qualified financial advisor before making investment decisions.
What do the probability scores mean?
Probability scores indicate the statistical likelihood of certain market outcomes based on historical patterns and current market conditions. They are estimates and should not be interpreted as predictions or guarantees.
Data & Privacy
Is my data secure?
Yes — see our Privacy Policy for full detail on data handling, storage, retention, and your rights as a data subject under GDPR.
Who is the data controller for my information?
For stocxer.ai users, Cadreago (Netherlands) is the data controller responsible for your personal data under GDPR. See our About & Corporate Information page for full detail.
Technical Support
How do I contact support?
You can reach our support team at support@stocxer.ai. We typically respond within 24-48 hours during business days.
What browsers are supported?
Stocxer AI works best on modern browsers including Chrome, Firefox, Safari, and Edge (latest versions). Mobile responsive design is also supported.
Still have questions?
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